How to use the Essential Caring Suite™ App – Download Printable Version Here

To Power On Tablet:

• Locate and press power button, located behind the tablet screen on the right side. Green light will indicate it is powered on. No need to power off tablet

Waking Tablet:

• Tablet will sleep if not used for a while. Tap to wake

Powering On System:

• Tap to wake tablet if sleeping, tap Power icon at App bottom right, and tap “Power On Suite.” Next, ensure both power buttons and blue PDC are lit on the black Audio Video Control below tablet. If not, press the power button on right side of black box. If the box still does not power up, check the cable connections.

Patient Portal:

• Tablet will launch into “Patient Portal” – the main view of the App. If not in this Portal, tap the 3-bar Menu icon at top left, and tap “Patient Portal”

Selecting Video:

• Ensure Input 1 (or the Input designated for the Caring MR Suite) is selected on the Blackbird HDMI Switch. Press the “Switch” button on the HDMI Switch if needed to change Input sources. Tap a Theme image to start Theme video on the Video Display. To play alternate sources, press the “Switch” button to change to the desired Input. Setup and play video on the device as usual

Audio:

• If audio is integrated with headphones, use patient audio system controls to adjust volume

Powering Off System:

• Tap Power icon at bottom right of App, and tap “Power Down Suite.” No need to power off the black Audio Video Control box

To Edit / Limit # of Themes Shown:

• Tap the 3-bar Menu icon in upper left
• Tap “Technologist Portal
• Tap Mountain icon in the upper right corner of Preferred Theme box
•  Tap “Unlink Themes from Preferred List” & tap to remove any Themes you don’t want shown. Re-tap the “Unlink” button when complete
• To add Themes, scroll to bottom of Themes, tap the “Add” option & tap any Theme with a red broken link to add back to your shown Themes. Tap Save icon at top when finished.
• Tap Menu icon in upper left, & tap “Patient Portal” to return to your main view.

Troubleshooting – Lost Connection:

• If Rack icon in upper right turns red:
  • Check to ensure the Power buttons on the black PDC box below tablet are on / lit up. If not, press to turn the buttons on. If the buttons don’t light up, check to ensure all power connections are secure
  • Tap Power icon at bottom right of App & tap “Restart Tablet Toolkit” – or physically power off and power on tablet

Troubleshooting – Video:

• If Video Display message says “Waiting for Connection:”
  • Move Display more than 4 feet from magnet, power off, wait 15 seconds, and power back on
• If Video Display message says “Please check the Tx input signal:”
  • Check to ensure the HDMI connections are secure
  • Ensure Theme is selected or video is playing
  • Ensure the proper input source is selected on the HDMI Switch, if applicable
  • Tap Power icon at bottom right, & tap “Restart Server”
  • If applicable, power cycle Audio Video Control computer by pressing power button on right side of box
• If there is no video on the Display:
  • Check Video Display battery lights to ensure battery is not dead
  • Ensure Theme is selected or DVD is playing
  • Move Display more than 4 feet from magnet, power off, wait 15 seconds, and power back on

Troubleshooting – Wireless Display Video: 

• See Wireless MRI In-Bore Viewing Video Display Training page

For Users and Marketers:

• Find info on the Essential Wireless In-Bore Viewing Video Display here
• Find info on Virtual Aquariums and Virtual Windows here
• Find info on and preview Nature Theme videos here
• Contact Jessica for any other ways we can help