Patient Experience Testimonials

What people are saying
about the Caring MR Suite.

“I think PDC is one of the best things to happen in MRI. It’s so easy to focus on the amazing technology that the MRI scanner provides and lose sight of where the value of our work should be placed, and that is the patient. PDC team: Thank you for reminding us all of who pays our bills and feeds our family by placing them at the center of your work!”

– Michael Cecil

“The PDC suite is a real hit! Our patients love the option of music and love the viewing display. We used to send away/reschedule an average 4-6 claustrophobic patients a week. In the month we have been live in our new unit we have only rescheduled one patient  to come back with medication. I believe the PDC suite is a big reason for that turnaround.”

– Jake Dumais – Franklin Community Health Network MRI Technologist

“We had one patient so impressed with (our Caring MR Suite) that she asked if she could get a massage, her hair done, and a manicure too! Another patient was like ‘Wow! I’m in heaven!’  This past weekend I had a non-English speaking patient who couldn’t tolerate the 1.5T that we have, so I tried (our new 3T Caring MR Suite) and she went from refusing MRI to smiling when she came out. It was great!”

– Sebie – Advocate Christ Medical Center Technologist

“We had a guy the other day that had 4 failed MRI’s (one was even an open MRI) and he was able to do ours. We have not had a claustrophobia fail yet.”

– Trinity Flowers – Hillsboro Area Hospital Entrée Imaging Supervisor

“*Top quality products serving the MR community. Your revolutionary hybrid and confirming shielding solution is something you should post about. Install in half the time of traditional with better RF tolerances… Love your stuff and recommend it to every customer with excellent results.”

– Jeff Grieb, Region Modality Leader, MR – GE Healthcare *Note: Theses comments are Jeff’s opinion alone, and not an official endorsement from GE Healthcare.

“We are loving it. A wonderful piece of art and design for the kids. Not only are our patients enjoying the system, the employees are just happy to be working with happy children.”

– Boateng Ohene-Adjei – Morgan Stanley Children’s Hospital, MRI Supervisor

“Most patients enjoy using the iPad to create themes and color schemes for the suite. The use of their iPhones for music is by far the greatest thing some have experienced!”

– Yvette – CMC-Mercy MRI Secretary

“We’ve seen the calming effects of the Caring MR Suite first hand.  We witnessed a severely claustrophobic patient receive her MRI and then walk directly down to customer service and state that this was the best thing that Meadville Medical Center hospital has ever purchased.”

– Terry Beck – Meadville Medical Center, Radiology Manager

“We are looking to improve the MRI environment, making it less clinical and more inviting, thereby reducing our claustrophobic and high anxiety patient’s fears. PDC has the perfect combination of lights, sounds and imagery. The Caring Suite has been a great improvement over our previous sterile, unfriendly room.

PDC has been great to work with, listening to ideas for improvement, and acting quickly to make them reality. Patients love the room, and even the technologists have commented on how much more relaxed they are at work. The room seems to draw the stress out; a sensory anti-anxiety medication.”

“The suite and goggles are great. I had a great experience with a claustrophobic inpatient the last time I was on call. She was adamant that she was not going be able to have her MRI. I place the goggles on her, and let her get absorbed into a video for a moment, and then placed her inside the scanner. She had no idea she was in the magnet. She was amazed that she had her MRI, and didn’t know she was inside.

I really appreciate all you guys do to work with us. You are truly the definition of customer service.”

– Gregg Stout – Dixie Regional Medical Center, Imaging Systems Manager, Southwest Region

“We are loving the suite, as well as the patients.  Nothing but compliments, patients are more comfortable and relaxed during their scan.”

– Ochsner St. Anne Caring MR Suite Cassette MRI Supervisor

“Patients love the caring suite.  One patient said, “ Wow, this is the most spa like MRI I have ever had.”

– Beth Lavilla – Sutter Pacific Medical Foundation, Lead MRI Technologist

“We have had such positive responses to the Caring Suite!  The majority of our patients comment that it is a beautiful room and it doesn’t feel “hospital like”, but in fact it’s more like a spa environment. The videos are a big hit and many people say that they wish the videos could be viewed inside the scanner…maybe sometime in the future?!?

We have had many repeat patients who have told us they choose to come to our facility because it’s so beautiful and they feel more at ease and comfortable in our MRI! Everything is going well as our volume is growing.”

– Cindy De Gregorio, UPMC Spine Center MRI Superivsor

“Everything has been wonderful. And as always anyone you guys send out to work with us is the most professional and knowledgeable. It’s a pleasure working with them, we hate to see them go.  The patients love the suite,  but to be honest, we still have not used it to its potential. I am making some changes so very shortly we will be able to go nutty with it.”

– St. Charles Orthopedics Radiology Administrator

“We love [our MRI Portable Video Display] and are having tons of positive feedback from patients.  We’ve had at least 4 patients with histories of incomplete exams due to anxiety come in and finish exams easily.”

– Nichol A. Hughes, Longstreet Clinic Radiology Services Clinical Coordinator

“The [Caring MR Suite] is sweet (bad pun). PDC has made our MRI the jewel of the hospital. Patients seem pleased and comfortable; it helps with the calming and inviting feeling we try to provide.”

– Stanford Firth, MountainStar Lakeview Hospital Lead MRI Technologist

“The [PDC Portable Video Display (PVD) with Mirror Glasses] have been a huge help with the claustrophobic patients who enter the scanner head first! I use them all the time and they provide a positive experience for our patients.

I’ve had claustrophobic patients who’ve told me that the glasses [with PVD] made the difference to enable them to complete the study. I would say it’s helped at least two dozen [patients].”

– Cindy De Gregorio, UPMC Passavant/McCandless/Cranberry/Wexford Spine Center

MRI RF Shielding Caring MR Suite